Hello dpearl,
Thank you using our forums. Please reach out directly to us so that our technicians could go over all the details to this issue and provide you the absolute best solution. If you’re unable to reach us directly, do not hesitate to reach us via email: support@azulletech.com, phone: 786 233 6769 or even through our live chat. We’re available mon-fri 9am – 5pm eastern time.
Best regards.
This is a known issue from Microsoft and has been reported by several brands. Their updates sometimes get stuck in the middle of the process and take away the little space on the units. I will recommend you to read this guide posted in one the Microsoft support sites:
Also, if you have an extra drive, the best idea is to make it the default one:
A workaround for the updates would be the follow:
1. Press the Windows key + X on the keyboard, then select Command Prompt(Admin).
2. Type the command line net stop wuauserv, then press Enter.
3. Next, type the second command line net stop bits, then press Enter again.
4. Now, browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside.
5. Download the Windows 10 ISO file ( https://go.microsoft.com/fwlink/?LinkId=691209 )
6. Extract the ISO file to a folder on a SD Card or External USB.
7. Point to the setup files, right click setup.exe file then click Run as administrator
8 . Follow the on screen instructions.
9. Select Upgrade this PC and keep the files.
10. Wait while Windows 10 setup installs.
And the ultimate solution is to perform a factory restore to refresh the System and then update it before set up your work environment.
Do not hesitate to contact us if you have further questions or concerns.
Best regards
i just purchased a byte plus and have tried several sd cards most sandisk a 128, 64 & 32’s most will work for a few days to a week then won’t be recognized. what can i try first as far as a different driver ? my win 10 driver says it’s up to date ? i sort of bought this due to the ability to put in an sd card and have 128 g of storage…
I’m trying to help a friend who has a quantum byte that drops into a shell when turned on.
Of most urgent need at the moment is to get files stored on the hard drive that were not backed up.
I can not seem to see any files when in the shell
Please advise on how to find these files and then how to mount a USB drive to copy these files to before rebuilding this computer.
Hello xq1xq1xq1
Thank you for using our forums. As per our discussion you can use these tips:
Check this website of how to prepare a USB with the Linux ISO for 32 bits:
http://linuxiumcomau.blogspot.com
Basically you can download one of the ISOS available in the website for the Atom arch (Ex: https://goo.gl/MdPK6o) and make a bootable media with it.
You can prepare your USB media like this:
https://azulletech.com/topic/how-to-install-ubuntu-in-your-plus-device/
Best regards
Hello jhm783 and mitafax,
Please reach out to us at support@azulletech.com so we can provide you a more accurate troubleshooting. You can also call us at +1 (786) 233-6769 ext 1 for tech support, we are available from 9:00am to 5:00pm EST time.
Best regards
I’m having the same problem with our quantum byte QS-1043-QB. I get a list of devices (blk1: harddisk, etc) and a Shell> prompt. I’m guessing this is an EFI shell prompt. My hunch is that it was caused by a recent Windows update. Is there a button combo that I should use to boot off of Windows restore media?
Sorry, I should have browsed around the support pages first. I followed the instructions here and I’m back up and running: https://azulletech.com/topic/quantum-factory-restore/
Hi is there a bios setting to allow me to boot from an sdcard installed ?
Thanks !
Hello,
Thank you for using our forums. Our devices doesn’t support boot from the SD card port.
Do not hesitate to contact us directly if you need further assistance.
Best regards
While trying to update the graphics drivers on my quantum access plus, the unit just shuts down. No errors and no logs.
Hello christopherkilsh,
Thank you for using our Forums. Which drivers exactly are you installing ? Please use this one:
https://downloadmirror.intel.com/27780/a08/win64_15.40.38.4963.zip
It is common that in the middle of the installation the screen blinks or goes black for a couple a seconds.
Best regards.
Hi everyone,
After reinstalling windows 10 on my Quantum Byte the sound/audio is not working (it says “No audio output device is installed”). I searched on the internet compatible drivers for Quantum Byte cannot find any.
Can someone help please?
Thanks
Lumeka
Hello Lumeka,
Thank you for using our forums. Let us provide you a couple of solutions:
Check for the Default Playback device:
If that doesn’t work please install the follow driver:
ftp://ftp.azulletech.com/Software/Drivers/Intel/Intel%20Drivers%20Vizio.zip
Shutdown the display, shutdown the device, disconnect the HDMI. Now turn the display on and plug the HDMI back, wait 10 seconds and boot the device. Refer back to the steps above to verify.
Let us know any progress. If you have further questions or concerns, do not hesitate to reach out to us directly, via email, or through live chat.
Best regards
I just bought an Inspire, brand new out of the box. I installed my RAM and added a HDD drive, plugged in the HDMI and power. I turned on my TV, and the Inspire, the button turned blue, but the TV says no signal. I unplugged, powered down, waited 10 secs, etc. Tried again and same result.
Is there something faulty with my device, or do I need VGA?
Hello xq1xq1xq1
Thank you for using our forums. As per our discussion you can use these tips:
Check this website of how to prepare a USB with the Linux ISO for 32 bits:
http://linuxiumcomau.blogspot.com
Basically you can download one of the ISOS available in the website for the Atom arch (Ex: https://goo.gl/MdPK6o) and make a bootable media with it.
You can prepare your USB media like this:
https://azulletech.com/topic/how-to-install-ubuntu-in-your-plus-device/
Best regards
I just got the Access 3 and there is no WIFI drive or device.
Hello, I’m hoping for some clarification of the Autorun/Poweron functionality for my Quantum Byte computer.
I purchased my Quantum Byte mini-PC several years ago, and the serial # is < 2015085001. I take this to mean that I do not have the jumper switch.
My original BIOS was 1.1. I updated it to 1.3.
I searched but could not find any listing to turn on the auto-poweron capability under the places listed on the forum. This included OS/BOM or Southbridge, though I think the Southbridge was for later models.
However, am I correct in that the computer is now already set to auto-poweron? I did try just plugging in the power, it did auto power on.
If this is all correct, how do I deactivate the auto-power on?
I am having the same issue. We bought 30 of these and none have a windows 10 driver. I downloaded the driver pack from the site and installed, but still not showing up .
Hello,
Thank you for using the Azulle forums. Please try to reinstall the driver using this URL:
Let us know how it goes.
Best regards