Hello moserdonovan,
Welcome to the Azulle forums. Please reach out directly to us so we can assist you with your request: support@azulletech.com and please include the name of your unit.
Best regards.
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Reply To: Need a replacement WIreless antennae-
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Access 3 LAN Times outs, goes to sleep or turns off. I have several of these
I have several of these units that the LAN has lost connection after period of time. When I reboot they go back online. I have went to Network & Internet/Ethernet/Change adapter options. Right clicked on both Ethernet and WiFI chose properties, configure under the power management tab & have unchecked Allow the computer to turn off this device and save power then click ok. check for driver updates etc. Rebooted and still have the issue.
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Reply To: Byte Plus Will Not Boot
Hello sbarden,
Please reach out directly to us so we can further troubleshoot your device. If you’re unable to reach us via phone: 786 233 6769, do not hesitate to contact us via email: support@azulletech.com or through live chat. We’re available mon-fri 9am – 5pm eastern time.
Best regards
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Reply To: No Windows boot manager after update
Hello Eric,
Please reach out directly to us so we can further troubleshoot your device. If you’re unable to reach us via phone: 786 233 6769, do not hesitate to contact us via email: support@azulletech.com or through live chat. We’re available mon-fri 9am – 5pm eastern time.
Best regards
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Reply To: Access Plus can't reach NAS
Hello,
Thank you for feedback, as per our email conversation I am posting here the information of how you solve it for future references:
https://www.schkerke.com/wps/2015/06/windows-10-unable-to-connect-to-samba-shares/
https://social.technet.microsoft.com/Forums/windows/en-US/8160d62b-0f5d-48a3-9fe9-5cd319837917/how-te-reenable-smb1-in-windows1o?forum=win10itprogeneral
Again, thank you for choosing Azulle !
Best regards.
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Reply To: How to install Ubuntu in your Plus Device
Hello,
Ubuntu 16.04 installs just fine on the Byte Plus; however, I am having trouble with the sound via HDMI. The only option in the sound settings is two-channel analog over HDMI, is there a driver or setting of some kind to get the digital output working. Or the broader question is how do I get digital audio to my AVR from the byte plus using hdmi or ac3/dts pass thru.
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Reply To: Please Help! What Laptop brands are good? Any recommended Laptops?
???
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Reply To: How to install Ubuntu in your Plus Device
Hello bababiff,
Welcome to the Azulle forums. I suggest you to try the latest LTS -18.04-. This release comes with a newer version of the kernel that handles the hardware on the Byte Plus better.
Do not hesitate to contact us directly if you need further assistance.
Best regards
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Reply To: How to install Ubuntu in your Plus Device
Thanks Luis,
Installed 18.04 but still not working
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Reply To: Please Help! What Laptop brands are good? Any recommended Laptops?
Hello tommod,
Thank you for using the Azulle forums. However this is not the best place to discuss about hardware non Azulle related. Your post is out of Topic here, my personal recommendation is to check Youtube videos and Amazon reviews to have a better grasp of the options for Laptops out there.
Best regards
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Reply To: How to install Ubuntu in your Plus Device
Hello bababiff,
Thank you for the update. Have you tried with a different TV just to confirm if the behavior is the same? I am also assuming that you are using HDMI since VGA doesn’t pass audio. Also please confirm if you used our ISO:
ftp://ftp.azulletech.com/Recovery/Access%20Plus/ubuntuPlus.iso
Do not hesitate to contact us directly if you need further assistance.
Best regards.
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Boot Loop
Hi,
I’ve been experiencing a boot loop issue ever since I went to wipe my Quantum Byte. It is stuck in an infinite boot loop of an intel screen, which then switches momentarily to a Installing Windows screen, then continuously reboots and does the same thing. I cannot access the Bios or anything else. Does anyone know of a fix for this? Or am I better off taking it to a local computer shop to diagnose the problems?
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Reply To: Boot Loop
Hello Andrew,
Thank you for using the Azulle Forums. As per our email, please update us if you were able to access to the BIOS and perform a factory restore.
Best regards.
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Installing a m.2 drive or SSD
Hello Support,
Is it possible to install a larger SSD drive or an SATA M.2 drive and reimage the OS to this drive. The unit would then boot off this new drive.
Thanks
Bob
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Reply To: Installing a m.2 drive or SSD
Hello Bob,
Welcome to the Azulle Forums. That is only possible for the Byte3, please find how to do it here:
https://azulletech.com/topic/how-do-i-migrate-from-the-default-sd-card-to-a-bigger-one/#post-23244
Do not hesitate to contact us directly if you need further assistance.
Best regards
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Byte Plus: SD card disables ethernet port
I found that my ethernet connection suddenly disappeared on my Byte Plus. Upon further experimentation with multiple network cables and situations, I found that the culprit was inserting a micro SD card. Whenever an SD card is present, the ethernet port stops working altogether (even the indicator lights on the back stop working). If I boot up with a card in the slot, no ethernet. If I boot up without a card, I have wired networking functionality…until I insert an SD card, at which point I lose my ethernet connectivity again.
It appears that an SD card does not prevent WiFi from working, but the ethernet port is entirely disabled. Is this a known problem? Or a hardware or firmware issue with my device? I just got this device two days ago (a used unit, purchased directly from Azulle), so it is possible I have a faulty unit…but I’ve seen a couple of other posts about ethernet problems and SD card problems, so I wonder if there is a firmware (or hardware) issue.
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Reply To: Factory Restoring Your Azulle Plus Device
You really need to put the entire step by step instructions along with the download link in one place. Better yet do a YouTube video. I was able to tough it through by searching all through the support forums for various Azuelle products, and my Access Plus is running fast with enough storage space to be usable again.
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Reply To: Factory Restoring Your Azulle Plus Device
Hello JeffM46,
Thank you for your feedback. We do have a YT video for the Quantum devices although the process differs a bit the idea is the same:
decompress the restore file and copy the new files onto the USB formatted NTFS and named WINPE for then boot from it in the PC.
We are always looking for ways to improve our support and we will consider your suggestion.
Thank you for choosing Azulle
Best regards
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Reply To: Byte Plus: SD card disables ethernet port
Hello orders,
Welcome to the Azulle forums. We are very sorry for the inconvenience that you are experiencing with the device. We can assure you that that is not the proper behavior and we believe that you have a defective unit. Please reach out to us immediately so that our technicians could go over all the details to this issue and provide you the absolute best solution. You can contact us directly via email: support@azulletech.com or via phone: 786 233 6769 ext.1. We’re available mon-fri 9am – 5pm eastern time.
Best regards
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Byte Plus: missing auto start pins!
We use the Byte Plus @ our resort for TV presentations. Just bought two more (total 6) and I noted one of the recent ones doesn’t have the abliity to do the auto start after power loss as the pins are missing from the jumper location behind the power button.
Is this an over site or has there been a firmware/software upgrade to solve this need?
Purchased thru Amazon so I can do an RMA if needed but I do have it in production at the moment.
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